Cyrex Patient FAQs
Sample Collection for Testing
Q: What kind of specimens does Cyrex require for testing?
A: Depending on what your healthcare professional orders, Cyrex tests oral fluid
(saliva) and serum (blood) specimens.
Q: Are there any medications, foods, conditions, or other factors that could interfere
with the results of a Cyrex test?
A: Yes. While Cyrex is unable to provide an exhaustive answer to this question due
to the interactive complexities and varieties of medications and patient circumstances,
the following has been noted:
a. Immunosuppressant and corticosteroid drugs can reduce antibody production and
cause false negative results.
b. Limited assessments on the effects of aspirin, acetaminophen, and antipsychotics on Arrays 1-4 have been performed.
No noticeable effects were observed.
c. Inhalers can affect the results of Cyrex's oral fluid testing (Array 1). Wait two weeks after completion of inhalant dosages
before collecting the specimen.
d. Unknown cross-reactive epitopes from foods and microorganisms may stimulate the antibody production in the absence of a true antigen. Cyrex has already
developed Array 4 in order to recognize the most common antigens in this regard.
e. A gluten-free diet can cause false negative results.
Patients should consult with their HCP regarding any questions or concerns they may have.
Q: What kind of specimen should I collect for my test?
A: The specimen required is indicated at the bottom of your Test Requisition Form,
in the section “Test(s) Ordered,” under Specimen Required.
Q: What is the difference between a Specimen Collection Kit and Standard/Butterfly
A: Cyrex Specimen Collection Kits contains the tubes needed to collect and ship
oral fluid or serum. Contents include:
The Cyrex Standard/Butterfly Mobile Kit contains materials needed to obtain the
blood sample by a Cyrex contracted mobile phlebotomist, for individuals requesting
Home Health Services.
Standard Mobile Kit contents include:
Butterfly Mobile Kit contents include:
Q: Can I ship my specimen on a Friday or Saturday?
A: In order for Cyrex to provide the best results, on your oral fluid (saliva) and
or serum (blood) specimen, shipments should be sent Monday through Thursday.
Q: My healthcare professional ordered more than one test for me, but only gave me
one collection kit. Do I need another collection kit?
A: No. One (1) Specimen Collection Kit is enough to complete all tests Cyrex currently
Q: Do I have to fast before my Cyrex test?
A: Detailed specimen collection instructions regarding fasting are included in each
Specimen Collection Kit, which must be read before collecting any specimens. Oral
fluid testing collection requires no eating one hour before and no drinking 30 minutes
before collection. Blood testing has no fasting requirements or collection restrictions.
However, eating a high fat meal prior to your blood draw can cause your serum specimen
to be lipemic. Lipemic specimens are rejected by Cyrex Labs.
Q: I ate something before collecting my oral fluid, and I see that my sample is
not clear. Should I rinse out the tube and recollect my specimen?
A: Contact your doctor to obtain a fresh collection tube. Do not rinse and reuse
the collection tube.
Q: What is this piece of paper inside the oral fluid collection tube?
A: The paper is soaked with a preservative (you may also see condensation droplets
inside the tube) that keeps your specimen stable during shipment.
Q: Is the liquid in the oral fluid collection tube harmful?
A: The liquid is a part of the preservative paper. It will not harm the patient
if accidentally swallowed.
Q: My doctor wants me to have an oral fluid test done, but I live far away from
his/her office. Can I have the collection supplies mailed to my home?
A: Cyrex ships collection kits directly to its professional clients. Please coordinate
with your ordering professional to receive a collection kit.
A: Detailed specimen collection instructions regarding fasting are included in each
Specimen Collection Kit, which must be read before collecting any specimens. Blood
testing has no fasting requirements or collection restrictions. However, eating
a high fat meal prior to your blood draw can cause your serum specimen to be lipemic.
Lipemic specimens are rejected by Cyrex Labs.
Q: I live in/near Phoenix. Can I go to Cyrex to have my blood drawn?
A: Cyrex Laboratories does not offer on-site phlebotomy services. Phlebotomy appointments
and locations can be found and scheduled on this site.
Q: Do I have to use a Cyrex-contracted Draw Center?
A: No. Patients may choose to use any location or service to perform the blood collection.
In this case, the patient will be fully responsible for any draw fee and or processing
fee that location or service charges.
Q: Do I need to pay a separate fee for my blood draw?
A: If you schedule an appointment date and generate a Blood Draw Authorization form
as required to utilize a Cyrex contracted Draw Center, there is no additional fee.
If the patient is a pediatric draw (15 yrs. & younger) or you elect to use a
non-contracted Cyrex Draw Center, you are fully responsible for any draw fee and
or processing fee that Draw Center or service charges.
Q: When scheduling online for a Cyrex contracted Draw Center, am I required to schedule
an appointment date to a specific Draw Center, or can I just walk in to any center
A: Yes, when scheduling into a Cyrex contracted Draw Center, patients are required
to select a date, and then choose a center by selecting the red button “Schedule”
next to the location. This will generate a Blood Draw Authorization which serves
as proof services have been pre-paid. Walking into the scheduled draw center without
this form, can prevent you from being serviced.
Q: How do I schedule a Draw Center appointment?
A: Go to www.CyrexLabs.com, click “Payment
& Scheduling” then enter your Requisition ID Number and Confirmation Code,
which are printed beneath the barcode on your Test Requisition Form.
Q: What do I take with me to my Draw Center appointment?
A: A Cyrex Specimen Collection Kit, Test Requisition Form, Blood Draw Authorization
and your government issued photo ID (driver’s license, passport) are required
to present when using a contracted Cyrex Draw Center. Non- contracted services will
need all of the above, expect the Blood Draw Authorization.
Q: What if I forget to take my Specimen Collection Kit or Test Requisition Form
with me to the Draw Center?
A: Cyrex contracted Draw Centers, do not keep Specimen Collection Kits in stock
and do not have access to your Cyrex Test Requisition Form. You must bring all materials
to the Draw Center before services can be completed. Contact your ordering healthcare
professional if you do not have any of these materials. Contact Cyrex if you need
to reschedule your draw appointment.
Q: My child is 0-15 years of age, and I paid for Cyrex testing, but your site will
not allow me to schedule an appointment at a contracted Draw Center?
A: Cyrex contracted Draw Centers do not perform blood collections on pediatric patients.
All patients must have passed their 16th birthday in order to utilize Cyrex’s
contracted Draw Centers. Suggested pediatric draw locations include: hospital, medical
clinics, and small local laboratories that perform out-patient services.
Q: How long does testing take?
A: The turnaround time for all Cyrex testing is 14 business days, from the date
the sample is received.
Q: When do I get my test results?
A: All test results are sent to the ordering healthcare professional upon completion
of testing. Ask the ordering healthcare professional for a copy.
Q: How can I get a copy of my test results from Cyrex?
A: Your test results are sent directly to your ordering healthcare professional.
The Freedom of Information Act allows patients the right of access to their private
medical documents. If you would like a copy of your test results, you must fill
out the Authorization for Disclosure of Protected Health Information (available
on this website click here). Fax or e-mail the form, accompanied
by a copy of your government-issued photo identification (driver's license, passport),
to Cyrex Customer Support.
Q: I am seeing a new doctor; how can I have my test results forwarded to his/her
A: Complete the Authorization for Disclosure of Protected Health Information (click
here) Fax or e-mail the form, accompanied by a copy of your government-issued
photo identification (driver's license, passport), to Cyrex Customer Support.
Q: My doctor did not explain my test results to me; can Cyrex provided interpretation
or assist me with questions I may have regarding my results?
A: The regulations governing clinical laboratories prevent laboratory personnel
from providing technical assistance to patients. Please contact your ordering healthcare
professional regarding any questions or concerns you may have about the results.
How To Get Started
Q: Can I order testing for myself directly through Cyrex Laboratories?
A: No. Cyrex Laboratories is not a direct to consumer lab. All testing provided
by Cyrex Laboratories requires a licensed healthcare professional's order.
Q: How can I have a test done?
A: All testing provided by Cyrex Laboratories requires a licensed healthcare professional's
order. The professional must be licensed to order high-complexity laboratory testing
and have an account with Cyrex. Qualified healthcare professionals include MDs and
DOs in all states; NDs, DCs, and DOMs in most states; and LAcs, PAs, RDs, and NPs
in some states.
Q: My healthcare professional does not have an account with Cyrex; how can I get
these tests done?
A: Your healthcare professional can visit this website or contact Cyrex Customer
Support to set up an account.
Q: Does Cyrex have a provider’s list?
A: At this time, Cyrex does not offer a provider list.
Cyrex Labs Licensure/Certification
Q: Are Cyrex tests government approved?
A:.Cyrex Laboratories LLC, is CLIA certified in the state of Arizona, and is also
licensed by the state of California to perform laboratory testing. Cyrex participates
in CLIA approved proficiency testing methodologies assuring that the highest quality
procedures and regulatory compliance are maintained within the laboratory. Cyrex
follows the federal guidelines for the development of its laboratory assays in order
to provide reliable and accurate results.
Q: Can I send a check with my specimen(s) to pay for my Cyrex testing?
A: No. Cyrex accepts credit, debit, and health savings account cards displaying
a major credit card logo.
Q: Can I pay for my testing in installments?
A: Cyrex does not offer financing services. All tests must be paid in full before
services can be performed. Cyrex accepts all major credit cards.
Q: Will Cyrex bill my insurance company?
A: At this time, Cyrex Laboratories is not contracted with any insurance provider,
including Medicare. Upon payment, you can instantly print your invoices/statements,
which you can send to your insurance provider for possible reimbursement.
Q: Will my insurance company reimburse me for Cyrex testing?
A: Cyrex encourages patients to contact their insurance provider before having testing
performed. The insurance provider will need the testing CPT codes, which are listed
on this website, under Cyrex Tests and Arrays. *Note: if you also provide a diagnosis
code from your healthcare professional, the insurance company can give you a more
accurate reimbursement estimate.
Q: Do you offer classes for patients to learn more about gluten-reactivity and autoimmunity?
A: At this time Cyrex does not have patient-specific events scheduled.
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